The current delivery fee can be viewed at any time. Please note that the delivery charge applies per order. In other words, you only pay one delivery charge per order, regardless of how many products are included in the order.
As soon as your order is dispatched from our warehouse, you will be sent an email to confirm that it’s on its way. If you haven’t received a mail from us, your order probably didn't go through.
It’s simple and quick. You only need to follow these steps:
1) Fill an RMA form online and you will get an RMA-number
2) Write the RMA number on the return shipment
3) Send the shipment back to our address *
4) We will process your claim within 2-5 working days after receiving it
You will regularly receive e-mails with information about expected delivery time for products that are backordered. If your order included In Stock items, those products will ship separately from the backordered product, and additional shipping costs will apply for backordered product. If you wish to cancel or change your order, please contact our customer service.
We want you to be completely satisfied with your purchases. Please let us know if you are not entirely satisfied with our products or if you have received defective goods. If this may happen, you have the right to use 14-day buyer's remorse or make a claim.
At MyTrendyPhone, keeping your information safe online is our top priority. The transaction process is safe and your personal information is secure. Your card details will not be compromised and since we are McAfee Secure and TrustWave certified on-line shopping site, your shopping with us will be safe, secure and guaranteed.
MyTrendyPhone is committed to ensuring the privacy of our customers' personal information. Most of the information we collect is very basic and is needed to complete a purchase or provide a refund. We store your personal data in a database on a secure server which cannot be accessed directly from the Internet. You have the ability to correct or delete the information at any time.
Websites displaying this symbol are tested and certified daily to pass our security tests which help protect you from identity theft,viruses,spyware, and other online threats. Read more
Your credit card and identity
information are secure.
Based upon information provided by MyTrendyPhone UK Ltd regarding its policies, procedures, and technical systems that store, process and/or transmit cardholder data, MyTrendyPhone UK Ltd has performed the required procedures to validate compliance with the PCI DSS. Read more
MyTrendyPhone offers you two shipping preferences in case you need to receive some of our products sooner than others, therefore while making your order you can choose one of these shipping preferences:
Group my items into as few shipments as possible
I want my items faster. Ship them as soon as they become available (at additional cost)
Read below for more information on each option.
Group my items into as few shipments as possible
This option is better solution if you are trying to keep shipping costs down. This means that we will group our products into the fewest shipments possible. There is a chance of waiting a bit longer for your order to ship, and this depends on the availability of the products you're purchasing, but this option will save you money on shipping.
I want my items faster. Ship them as soon as they become available (at additional cost)
Ordering a product that is not currently available may slow down the rest of your order. Choosing this option will allow you to receive our products as soon as they become available, beginning with those already in stock. Per-shipment fee will be charged for each shipment, but you will get the products you ordered sooner than you would if you chose the previous option. If possible, we will group products where it makes sense to do so.
